Mary Kris Toga

• Data Entry and Record-keeping
• Filing and Organization
• Assisting with administrative tasks such as filing documents, data entry, and maintaining records.

Financial Administration:

• Maintaining financial records, such as expense reports, receipts, and reimbursement requests.
• Supporting budgeting and forecasting activities by compiling data, preparing reports, and assisting with analysis.
• Assisting with payroll processing, including timekeeping, payroll calculations, and distribution of paychecks.
• Enter economic transactions into the accounting device with accuracy and attention to elements.
• Maintain money owed payable and accounts receivable statistics by processing invoices, bills, and receipts.
• Reconcile financial institution statements and different financial files to make certain accuracy of recorded transactions.

Operations Support:

• Providing administrative support to the operations department, including scheduling meetings, preparing agendas, and coordinating logistics.
• Assisting with procurement activities, such as vendor management, purchase orders, and inventory management.
• Maintaining documentation related to operations, such as contracts, agreements, and compliance records.
• Assisting with project management tasks, including tracking milestones, monitoring progress, and preparing reports.
• Supporting quality assurance and compliance efforts by maintaining documentation and assisting with audits.
• Organize and preserve economic information, which include invoices, receipts and other helping documentation.
• Assist in maintaining the general ledger and subsidiary ledgers.
• Update and maintain constant asset records and depreciation schedules.
• Monitor stock levels and coordinate with providers to make certain timely replenishment of inventory.
• Respond to customer inquiries and remedy troubles directly and professionally.
• Coordinate with other departments, consisting of income and customer support, to ensure timely and first-class decisions of client worries.

Administrative Duties:

• Manage day-to-day operations of the workplace, which includes organizing documents, scheduling appointments, and maintaining workplace supplies
• Ensure the reception place is tidy and presentable, with all important stationery and material.
• Handling correspondence, emails, and phone calls, and responding to inquiries in a timely and professional manner.
• Organizing and maintaining files, records, and databases, ensuring accuracy and confidentiality.
• Assisting with travel arrangements, accommodations, and itineraries for departmental staff as needed.
• Providing general administrative support, such as copying, filing, scanning, and data entry.

Communication and Collaboration:

• Liaising with internal departments and external stakeholders to coordinate activities, exchange information, and resolve issues.
• Collaborating with team members to support cross-functional projects and initiatives.
• Communicating effectively with colleagues, supervisors, and external contacts to ensure smooth operations and customer satisfaction.

Customer Support:Handle inbound calls, emails, and stay chat inquiries from Velocity Frequent Flyer participants and capability members.Provide correct and well timed statistics about the Velocity program, inclusive of membership benefits, factors accrual and redemption, promotions, and companion offers.Assist clients with account management obligations, together with updating private facts, resetting passwords, and processing point transfers.Issue Resolution:Address client worries and complaints efficiently, striving for first-call decisions each time possible.Investigate and resolve problems associated with missing points, expired rewards, flight bookings, and other account-related topics.Escalate complex troubles to the right department or manager for similar research and determination.Booking Assistance:Assist customers with flight bookings, award redemptions, improvements, and other travel-associated inquiries.Provide steerage on reserving policies, charges, and restrictions, ensuring clients have a seamless booking experience.Coordinate with associate airways and journey organizations to remedy booking discrepancies and make sure client delight.Promotion and Campaign Support:Educate clients about ongoing promotions, bonus gives, and loyalty campaigns, encouraging participation and engagement.Process enrollments, opt-ins, and other requests associated with promotional activities and unique gives.Documentation and Reporting:Maintain correct data of client interactions and transactions in the purchaser relationship management (CRM) system.Generate reports on customer remarks, traits, and overall performance metrics to identify areas for development.