Ade Hamdani

Manage 3 properties in Jabodetabek, and 60 property Smart in West Java 

Trained new employees on proper protocols and customer service standards. 

Identified and qualified customer needs and negotiated and closed profitable projects with high success rate. 

Established and administrated annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives. 

Provide exceptional service to customers, increasing customer good reviews on OTA and NPS. 

Interview and hired strong candidates for team opening, using job boards, and social medias to find applicants.  

Negotiated with vendors to decrease expenses and increase profit. 

Organized budgets oversaw P&L and achieved margin targets consistently to stay on track with growth plans. 

Held weekly meetings with all departments to identify techniques to overcome sales obstacles. 

Delivered business strategy and developed systems and procedures to improved operational quality and team efficiency. 

Manage budget implementations, employees’ reviews, training, schedules, and contract negotiations.  

Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one system

Developed and implemented favourable pricing structures balancing firms’ objectives against customer targets. 

Streamlines operational efficiencies by delivering recommendations for knowledges-based processes and procedures. 

Collaborated with sales and marketing departments to support business objectives.  

Reach out to potential customers. 

Collaborated with company departments to develop new strategies to capitalized on merging customer and market trends. 

Schedules promotional activities in accordance with available inventory and staff resources. 

Developed relationship with supplies and vendors leading to special volume pricing discounts and availability. 

Improved average wine and alcohol spend per guest through curation, service training and hand-on hospitality. 

Verified staff compliance with food and beverage safety regulations, suggesting remedial training where necessary. 

Drafted beverage purchasing plan, aligning inventory needs. 

Responded to guest complaints, addressing concerns and distress with amicable interaction. 

Work with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events. 

Sent, enforced and optimized internal policies to maintain efficiency and responsiveness to demand. 

Provide excellent guests care to maintain and improve guest relations, strengthen loyalty and increase product and service sales. 

Control daily business operations by devising and deploying short and long-range strategies to grow profitability. 

Monitor guest feedback and determine process improvements for better guest experiences.  

Advanced productivity KPIs by leading training on procedures and safety practice.