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Sapient Careers - North Edsa

Voice and Non-Voice - Customer Care - Game Account

Sapient Careers - North Edsa Posted: 11 Month
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Description:

We are in need of Customer Care Representatives for our Game Account!

What you'll be doing?

  • Refers to internal databases or external resources to provide accurate tech solutions.
  • Ensures all issues are properly logged.
  • Providing Voice of Customer feedback to the Product team on a regular basis
  • Responds to and solves incoming support requests via email, live web chat, and later on phones.
  • Maps out the most frequent issues and identifies potential solutions.
  • Research and identify solutions to software issues.
  • Diagnose and troubleshoot technical issues.
  • Asks customers targeted questions to quickly understand the root of the problem.
  • Talks to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.
  • Properly escalates unresolved issues to appropriate internal teams.
  • Prioritize and manage several open issues at one time.
  • Follow up with ticket issuers to ensure their IT systems are fully functional after troubleshooting.
  • Documents technical knowledge in the form of notes and manuals.
  • System onboarding, administration, and troubleshooting.
  • Working with our product and technology team to solve underlying issues
  • Improving help documentation for our customers and partners
  • Teaching our chatbot to automatically respond to common issues
  • Partnering with other departments as needed to support our customers
  • Perform other duties as assigned.

Apply Now! Get Hired and join the fastest growing company!


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