Account Management: Building and maintaining relationships with premium/postpaid customers, understanding their requirements, and providing exceptional customer service. Managing customer accounts by analyzing usage patterns, identifying upsell and cross-sell opportunities, and addressing customer inquiries and concerns promptly.
Sales and Business Development: Identifying new business opportunities within the existing customer base and acquiring new premium/postpaid customers. Collaborating with cross-functional teams, such as sales, marketing, and technical support, to develop and implement strategies to drive revenue growth, meet sales targets, and increase market share.
Solution Selling: Providing consultative sales approach by understanding customer needs and proposing customized telecommunications solutions, such as voice, data, internet, mobility, cloud, or other value-added services, to address their business requirements and enhance their telecommunications infrastructure.
Contract Negotiation and Management: Negotiating and managing contracts, pricing, and service level agreements (SLAs) with premium/postpaid customers. Ensuring compliance with contractual terms and conditions, resolving any contract-related issues or disputes, and proactively identifying contract renewal opportunities.
Account Planning and Analysis: Developing strategic account plans, including account profiling, SWOT analysis, and revenue forecasting. Conducting data analysis, market research, and competitive analysis to identify trends, opportunities, and risks, and making data-driven recommendations to optimize account performance and achieve revenue objectives.