CUST SERVICE EXEC-Fluent in Mandarin is Compulsory

This position is in United Arab Emirates, Dubai. Successful candidates will be provided with relocation and immigration assistance, including covid19 related fees.

Fresh Graduates are welcome to apply!

Role & Responsibilities:

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; ask more question to understand the problem better, use SOP knowledge and resources to appropriately provide resolution

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain a deep understanding of our standard operating procedures (SOP) to ensure highest and most accurate form of support

Job Requirements:

• Candidate must possess at least SPM or any equivalent

• Experience in customer service skills

• Required languages: Basic English (C Grade) and Chinese (Mandarin)

• Able to speak, read & write in Mandarin (ability in dealing with Mandarin speaking clients)