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1. Use scripts to sell offerings, solicit donations or provide information about products or services.
2. Qualify leads over the phone and insert the respective information into a CRM system.
3. Coordinate customer appointments and make follow-up calls to remind customers of their bookings.
4. Resolve debts and make collection calls following detailed phone scripts.
5. Create, distribute and collect customer surveys, compiling the results in a datasheet report.
6. Address support tickets & troubleshoot issues according to customer support playbook and FAQ document.
7. Find prospective buyers according to client instructions and cultivate connections through email, social media and calls.
8. Ad hoc tasks