Philippines landscape
Job Post
dreamcareerbuilder.com

HealthCare Insurance

Sapphire BPO Posted: 10 Days
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Description:
  • Customer Assistance: Provide timely and accurate responses to customer inquiries.
  • Issue Resolution: Identify and troubleshoot customer problems, guiding them to appropriate solutions.
  • Product Knowledge: Maintain up-to-date knowledge of products and services to effectively assist customers.
  • Communication: Use clear and professional language in all interactions to ensure understanding.
  • Documentation: Log customer interactions and document issues for future reference and analysis.
  • Escalation: Recognize when issues need to be escalated to higher support tiers and do so promptly.
  • Feedback Collection: Gather customer feedback to improve service and product offerings.
  • Multitasking: Manage multiple chat sessions while maintaining a high level of service.
  • Follow-up: Ensure customer satisfaction by following up on unresolved issues.
  • Team Collaboration: Work closely with team members and other departments to resolve complex issues.

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