Travel Account Agent

• Arranging flights, insurance and accommodation

• Using a booking system to secure holidays

• Collecting and processing payments

• Advising clients on travel arrangements, e.G. Visas and passports

• Sending out tickets to clients

• Keeping clients up to date with any changes

• Dealing with complaints or refunds (not one of the perks, but someone's got to do it)

• Help people plan, choose and arrange their holiday.

• Work to a budget set out by the customer planning the holiday.

• Offer advice and opinions on where to go and local tourist attractions, events and customs.

• Providing advice about visas or passports

• Selling holidays and insurance

• Work with hotels and resorts to help people book their stay.

• Take incoming calls for people interested in staying in the hotel or resort.

• Help guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility offers

• Call clients to remind them of their upcoming reservation or to tell them if something about their reservation has changed.

• Arrange travel for business and vacation customers

• Determine customers’ needs and preferences, such as schedules and costs

#19SRL22224