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Customer Service Executive

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Position: Customer Service Executive

Industry: Logistic Services Provider

Salary Package: RM(phone number)(Negotiable)

Working Location: Setia Tropika

Working Days & Hours: 5 day's Work in Office: Monday to Friday (Time 9.00 am - 6 pm) 0.5 day’s Work from Home: Saturday (Time 9.00 am - 1 pm)

Job Benefits

Work life balance, attractive remuneration package & benefits and allowance KWSP and SOCSO Growth and Development opportunities.

Yearly Increments to upgrade the basic salary yearly & improve the lifestyle.

Job Responsibility Efficiently handle inbound and outbound customer call and email inquiries.

Ensure customer's orders are correctly & timely updated in the system.

Responsible to update the system on each job work flow do billing and submit job for closing once job complete.

Handling and ensure accuracy & timeliness on all the shipping & operational activities.

Provide exceptional customer service and support to clients, including responding to inquiries and resolving complaints. Monitor shipment status and notify customers of all details of shipment updates, for both FCL/ LCL export and import. Ensure customer details are updated in all operational systems.

Ensure that all documentation meets import/ export regulations. Timely preparation of all required documentation during shipment arrangement. Prepare monthly reports for management reports as requested from time to time.

Manage and coordinate with vendor/ suppliers to ensure they are providing quality and stable services. Collaborate with internal teams to fulfill customer expectations. Develop and implement customer service policies and procedures to improve efficiency and customer satisfaction.

Liaison with customers, agents, operations and service providers on all operational related matters. May perform other duties as and when required.


Job Requirements

Good command, written and speaking English, Bahasa Malaysia and Mandarin to deal with locals or foreign clients from China Must have relevant working experience in shipping/ Freight Forwarding/ Logistics customer service Must have FCL/ LCL Import/ Export Ocean and Air Freight experience Exceptional customer service and follow up skills.

Must have knowledge in handling basic computer (Microsoft Excel/Word etc) and other IT Apps will be added advantage. Good communication, self-motivated and interpersonal skills. Ability to multi-task, prioritise and manage time effectively Exceptional customer service and follow up skills. Ability to multi-task, prioritize, and manage time effectively.

Must be a strong team player with good working attitude, disciplined, punctual and behavior.

Ability to work in a fast-paced and deadline-driven environment, with minimum supervision. Undertake any other duties assigned by superior from time to time. Training will be provided.

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