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Job Post
Spark Hunts Resources

Customer Service

Spark Hunts Resources Posted: 1 Month
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Description:

Customer Service

Job Descriptions:

  • Attending to all inquiries / issues from global customers on multiple channels including email, chat, voice and social media.
  • Liaising with both internal & external stakeholder e.g product managers & the marketing team to handle complaints and feedback related to websites, products, platforms, and services & etc.
  • Maintaining a working knowledge of company products to effectively communicate with customers.
  • Creating and maintaining strong relationships with company partners and external stakeholders.
  • Escalate any queries or unresolved issues to Level 2/Supervisors and as advised by the operations management, which cannot be completed within the agreed procedures.

Job Requirements:

  • At least Diploma or Degree in finance, customer service or equivalent.
  • Min 1 to 2 years working experience as a social media agent, customer service or similar role.
  • Excellent command of spoken and written English with multi-language skills would be a plus.
  • Ability to work independently in a fast-paced environment.
  • Willing to work according to given schedule to support 24x7 operations.
  • Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
  • Solutions mindset: passion to find the right solution for Customer, and resolve the issue overcoming obstacles, good cost-efficient decision making.
  • Excellent time management: ability to multi-task to solve issue for Customers, while managing time.
  • Quick learner : ability to ramp up quickly and act on feedback constructively.
  • Immediate started is an advantage
  • Willing to work at Kuala Lumpur

 

 


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