Join Our Team! Customer Service Representative
Location: Cagayan de Oro, Philippines
Position Overview: We are seeking enthusiastic and driven individuals to join our team as Customer Service Representatives. As a part of a call center in Cagayan de Oro, you will play a vital role in delivering outstanding customer experiences through phone, email, and chat support.
- Handle inbound and outbound customer inquiries with professionalism and empathy
- Provide accurate information about products/services and assist in resolving customer issues
- Document customer interactions and maintain detailed records
- Collaborate with team members and other departments to ensure swift issue resolution
- Uphold company values and contribute to a positive work environment
- Excellent communication skills in English (both verbal and written)
- Previous customer service experience preferred, but not required
- Ability to multitask and work in a fast-paced environment
- Strong problem-solving skills and a customer-focused mindset
- Flexibility to work in rotating shifts, including evenings and weekends
- Competitive salary and performance-based incentives
- Comprehensive training and career development opportunities
- Friendly and inclusive work culture
- Health and wellness benefits
- Convenient location in Cagayan de Oro
How to Apply: If you're passionate about providing exceptional customer service and want to be part of a vibrant team, we'd love to hear from you! Please send your resume and a cover letter detailing your interest in the position.
Join us in creating memorable experiences for our customers while growing your career in a supportive and engaging environment!