QA / QC Housekeeping

QA / QC Housekeeping

Job Requirements:

• Audit customer feedback; assess internal issues and follow-up processes, identifying opportunities for improvement.
• Review key suppliers with product and operations teams to ensure highest standards of safety, service and compliance.
• Collaborate with internal teams (Operations, Product, and Guides) to resolve issues and improve the guest experience.
• Liaise with external teams, including suppliers and international agents.
• Stay updated on local regulations, cultural norms, and industry trends to anticipate and mitigate potential disruptions.
• Give training to at least more than 10 staff ( Housekeeping)
• Assist with feedback analysis to guide training, enhance guest satisfaction, and support continuous improvement.

Job Descriptions:

• Diploma or Degree Bachelor’s in any related field.
• 5–10years of QC/QA experience, preferably in the Hotel/ Property industries.
• Proven track record in training and mentoring teams to achieve higher performance.
• Ability to handle escalations effectively and support both team and management needs.
• Able to maintain composure and provide support to the team during high-pressure situations
• Willing to work at Setia Alam, Selangor