Concierge Ops Specialist (Luxury Travel)

Luxury Travel Concierge, Remote, Full-Time

Maestro · Remote (Philippines-based) · Full-time

Maestro is a premium, tech-enabled travel concierge headquartered in Austin, Texas, that blends intelligent automation with expert human judgment. We turn client preferences and loyalty points into end-to-end luxury travel, securing lie-flat flights, design-forward hotels, curated experiences, and real-time concierge support. Every trip is crafted with precision, personalisation, and operational excellence.

We're looking for a Luxury Travel Concierge based in the Philippines to join our Concierge Operations team. You'll serve as a trusted partner to high-net-worth international clients, translating their preferences into flawlessly executed travel and delivering support that feels effortless from their side. This role works within an AI-assisted workflow, so comfort with technology and a curiosity for how AI tools can enhance your work is important.

⭐ Key Responsibilities

• Serve as the primary point of contact for clients, communicating with clarity, warmth, and emotional intelligence
• Design personalised, day-by-day itineraries tailored to each client's interests, travel style, and history
• Research and curate flights, hotels, restaurants, and experiences with recommendations that feel thoughtful and exclusive
• Secure and manage complex bookings including lie-flat flights, design forward hotels, and curated experiences
• Manage relationships with partners and vendors to secure the best options for clients
• Maximise client loyalty points and travel credits across programmes
• Handle multiple trips simultaneously with precision and zero dropped details
• Translate ambiguous client requests into clear, actionable plans and resolve issues calmly

⭐ What We're Looking For

Essential:

• Background in luxury hospitality, travel planning, or guest-facing service. Hotel concierge, guest relations, or travel advisor experience is ideal.
• Excellent written English with a luxury client-facing tone, clear, warm, and professional at all times
• Exceptional attention to detail. You notice things others miss and treat every message as a deliverable.
• Strong judgment and the ability to work independently without hand-holding
• Comfortable with digital tools, AI-assisted workflows, and picking up new platforms quickly
• Calm and composed under pressure, reliable, and able to own the client experience from start to finish

Preferred:

• Experience supporting high-net-worth or VIP clientele
• Familiarity with booking platforms, GDS Sabre/Amadeus), or CRM systems
• Genuine passion for travel, destinations, and planning meaningful experiences

What We Offer:

• Fully remote role, work from anywhere in the Philippines
• Working hours aligned to US time zones
• Competitive compensation benchmarked to international remote standards
• Direct exposure to the world's best lie-flat products, luxury hotels, and exclusive experiences
• Work at the intersection of premium hospitality and intelligent technology
• A high-standard team where your precision and judgment are genuinely valued

To apply, send a short note (3 to 5 sentences) about why this role fits you, along with your CV, to Sign Up to Apply. We review every application and will respond within 5 business days.