Remote Customer Experience Specialist

Client Experience Backer

Be the key point of contact for clients after onboarding, ensuring they feel supported, heard, and set up for long-term success. This role is all about building strong relationships, solving problems early, and driving client satisfaction and retention.

What You’ll Do:

• Conduct regular client check-ins via calls, video, or email
• Build strong relationships with clients and key stakeholders
• Identify needs, concerns, and opportunities for growth
• Track client activity and ensure timely follow-ups
• Coordinate with internal teams to resolve issues and improve service
• Gather feedback, manage referrals, and support upsell opportunities
• Keep CRM records accurate and up to date
• Follow structured role-play and training sessions to continuously improve communication skills

What We’re Looking For

• Strong communication and relationship-building skills
• Empathetic, proactive, and solution-oriented mindset
• Comfortable handling client concerns and follow-ups
• Organized with strong attention to detail and documentation
• Willingness to learn, practice, and improve continuously

Success in This Role Looks Like

• High client satisfaction and retention
• Fast and effective issue resolution
• Strong engagement through regular check-ins
• Successful referrals and growth opportunities identified

If you enjoy working closely with clients and making a real impact on their experience, this role is for you.