Remote Inbound Sales Agent

Key Responsibilities & Workflows

• Lead Engagement & Speed-to-Lead:
• Rapid Response: Acknowledge all inbound leads within 5 minutes (target: 30 seconds for high-priority leads).
• Zillow Live Calls: Follow a “Never Decline” policy for live transfers using the ALM (Appointment, Location, Motivation) script.
• High-Volume Outreach: Execute at least 150 outbound dials per day, covering new leads and nurturing.
• Qualification & Appointment Setting:
• LPMAMA Method: Screen leads based on Location, Price, Motivation, Agent status, Mortgage status, and Appointment readiness.
• Logistics: Coordinate with Agent Coverage Maps and calendars to book appointments in Follow Up Boss (FUB) and Google Calendar.
• Database Management:
• 30-Day Blitz: Perform twice-daily outreach for 30 days for unresponsive leads before moving them to long-term nurturing.
• Data Integrity: Keep "real-time" updates in FUB with accurate tags, staging, and detailed call notes.
• Inquiry Handling: Redirect commercial leads and educate lease clients on the buying process.
• Professional Handoffs:
• Agent Support: Introduce agents to clients via group text and confirm all appointments 24 hours and 1 hour in advance.
• Feedback Loop: Follow up with agents the day after an appointment to track outcomes and update lead status.