Remote Bilingual Spanish Backer (Entry-Level)

Responsibilities:

• Offers outstanding customer service.
• Interprets and analyzes client inquiries swiftly to determine clients’ needs.
• Pays attention to customers’ interests and displays sympathy.
• Satisfies clients’ needs by adhering to laid down procedures, policies, and practices.
• Finds satisfactory solutions to customers’ complaints.
• Provides ideas on methods of upgrading customer service to enhance productivity.
• Takes an active part in activities that improve client satisfaction and accomplishments of business objectives.
• Demonstrates a wide knowledge of the company’s products and principles.

Requirements:

• Proven experience as a customer service representative, customer support representative, or any similar field.
• Experience using both languages in a professional capacity is preferred.
• Exceptional verbal communication skills in both specified languages.
• Ability to craft professional emails.
• Active listening skills and attention to detail.
• Solid awareness of your skillset and willingness to refer customers for help as needed