Back Office Support Associate

​Customer Service Representative

Metro Manila | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Metro Manila. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our offices are conveniently located and easily accessible, providing the stability and professional environment you need to grow your career in the BPO industry.

Job Description

We are looking for Customer Service Representatives to assist clients with inquiries, provide accurate information, and resolve concerns across various channels. This role is ideal for individuals who enjoy helping others and thrive in a fast-paced environment.

Key Responsibilities:

Handle customer inquiries via phone, email, or chat

Provide accurate information about services, processes, or policies

Resolve issues promptly and professionally

Maintain records of all interactions and updates

Escalate unresolved or complex issues to supervisors

Meet productivity, quality, and customer satisfaction targets

Schedule & Training:

Shifting schedules, including nights, weekends, and holidays

Paid training on company systems, processes, and customer service best practices

Requirements:

High School or Senior High School graduate (College preferred)

Strong English communication skills, both written and spoken

Customer-focused, detail-oriented, and problem-solving mindset

Basic computer literacy and multitasking ability

Willing to work onsite in Metro Manila

Why Join Us

Competitive salary with performance-based incentives

Supportive and collaborative work environment

Opportunities for professional development, coaching, and career advancement

Apply Now

Join Caldwell Communication as a Customer Service Representative and help clients receive exceptional support while building a rewarding career in the BPO industry.