Non-voice Account - Cubao

Hiring Customer Service Representative!

Company: Caldwell Company

Location: Cubao, Quezon City, Philippines

Work Setup: Onsite

Employment Type: Full-time

Schedule: Shifting

Job Summary

Caldwell Company is seeking a Customer Service Representative to support customers by providing accurate information, resolving inquiries, and ensuring a positive service experience.

This role is suitable for individuals who communicate clearly, can follow processes, and are comfortable working in a structured environment.

Key Responsibilities

• Respond to customer inquiries through assigned communication channels
• Provide clear and accurate information about products or services
• Record interactions in internal systems following company procedures
• Follow quality and service standards
• Work collaboratively with team members and supervisors
• Maintain professionalism in all customer interactions

Qualifications

• Senior High School graduate or equivalent
• Basic computer and navigation skills
• Good communication skills (verbal and written)
• Willing to work on assigned schedules
• Customer-focused and detail-oriented
• Previous customer service experience is an advantage but not required

Compensation & Benefits

• Salary offered in accordance with company standards and applicable labor regulations
• Government-mandated benefits
• Paid training
• Structured onboarding and support
• Opportunities for professional development

Work Environment

• Professional and team-oriented workplace
• Structured workflow and clear expectations
• Supportive training and guidance