Voice Support – PHRN License

Key Responsibilities: 

• Professional Call Handling: Promptly answer and manage inbound/outbound calls with courtesy and professionalism, addressing patient concerns and inquiries effectively.
• Appointment Management: Accurately schedule, confirm, and modify patient appointments while communicating relevant pre-visit requirements such as insurance documents or medical history.
• Insurance Coordination: Verify insurance information and collaborate with billing partners and departments to resolve related inquiries.
• Customer-Centric Service: Provide empathetic and knowledgeable support, ensuring first-call resolution and a positive patient experience.
• Cross-functional Collaboration: Coordinate with internal departments (Operations, Logistics, Sales) and external providers to ensure efficient service delivery and patient satisfaction.

Job Requirements:

• Active Philippine-Registered Nurse (PHRN) license
• Active PRC License
• Minimum 1 year of hospital or direct patient care experience (Company/Clinic Nurse with COE accepted)
• Excellent verbal communication skills
• Ability to handle confidential information with integrity
• Strong judgment and problem-solving skills in a high-volume, patient-focused environment