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Vocal Wellness Rep

MetHealth Posted: 6 Days
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Description:
  • Proactively resolve discrepancies between insurance providers and patients.
  • Deliver consistent, high-quality service to all callers.
  • Demonstrate active listening to understand caller needs.
  • Offer solutions to caller issues with patience and empathy.
  • Handle complaints professionally and escalate when appropriate.
  • Retain customers through superior service and helpful resolutions.
  • Maintain a calm and supportive tone, especially during sensitive conversations.
  • Educate patients on available services and guide them to the right resources.
  • Document feedback to help improve customer satisfaction.
  • Foster positive experiences to increase loyalty and referrals


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