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Be the Difference – Patient Service Rep

MetHealth Posted: 6 Days
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Description:
  • Engage in continuous learning and cross-training.
  • Share best practices with peers to promote team success.
  • Attend monthly calibration sessions.
  • Complete quality assurance evaluations with supervisors.
  • Maintain consistency in meeting daily productivity targets.
  • Participate in mystery call evaluations when applicable.
  • Adjust performance strategies based on monthly trends.
  • Accept accountability for personal targets. 
  • Suggest tools or scripts to enhance performance.
  • Track average handle time (AHT) for optimization.
  • Assist in peer-to-peer mentoring or onboarding.
  • Log achievements or milestones for internal reporting.
  • Compile weekly reports on patient service trends.
  • Track patient satisfaction surveys and report trends.
  • Identify data inconsistencies and correct them.


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