Be the Difference – Patient Service Rep

MetHealth Posted: 6 Days

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Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 Years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

Engage in continuous learning and cross-training.
Share best practices with peers to promote team success.
Attend monthly calibration sessions.
Complete quality assurance evaluations with supervisors.
Maintain consistency in meeting daily productivity targets.
Participate in mystery call evaluations when applicable.
Adjust performance strategies based on monthly trends.
Accept accountability for personal targets.
Suggest tools or scripts to enhance performance.
Track average handle time (AHT) for optimization.
Assist in peer-to-peer mentoring or onboarding.
Log achievements or milestones for internal reporting.
Compile weekly reports on patient service trends.
Track patient satisfaction surveys and report trends.
Identify data inconsistencies and correct them.

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