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Join Today – Wellness Support Rep

MetHealth Posted: 6 Days
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Description:
  • Follow up on voicemails and missed contact attempts.
  • Handle callback requests in a timely manner.
  • Schedule and confirm patient callbacks accurately.
  • Use soft skills to engage reluctant or confused callers.
  • Log call outcomes and action steps in CRM tools.
  • Coordinate home delivery of medications and equipment.
  • Schedule patient transportation when applicable.
  • Track shipment statuses for medical supply orders.
  • Assist patients in acquiring mobility or oxygen equipment.
  • Follow up on durable medical equipment (DME) authorizations.
  • Liaise with pharmacy and home health services for fulfillment updates.


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