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dreamcareerbuilder.com

Vocal Care Expert – Healthcare Account

MetHealth Posted: 6 Days
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Description:
  • Support disaster recovery or emergency response plans.
  • Volunteer for cross-site collaboration or special assignments.
  • Apply feedback constructively to personal growth.
  • Be an ambassador of service excellence across touchpoints.
  • Proactively identify ways to increase team efficiency.
  • Continuously strive to exceed expectations in service delivery. 
  • Answer inbound calls promptly with professionalism and courtesy.
  • Handle high call volumes efficiently while maintaining quality service.
  • Provide clear, concise, and empathetic communication on all calls 
  • Conduct outbound calls to patients for appointment scheduling and follow-ups.
  • Screen calls effectively to ensure accurate routing and issue resolution.


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