Member Voice Support Pro

MetHealth Posted: 1 Month

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Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 Years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

Update statistical records on daily case closure rates.
Record member grievances for audit tracking.
Monitor daily service volume trends.
Collect data for process improvement initiatives.
Assist in monthly data validation for compliance.
Take initiative to lead small projects or improvements.
Act as a backup for team lead when needed.
Mentor new hires during nesting or shadowing sessions.
Share insights with supervisors to improve workflows.
Represent the team in interdepartmental meetings.
Offer support during high-volume or peak periods.
Participate in committees or task forces for service innovation.

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