Permanent
Marketing, Sales and Service
Less than 35,000 PHP
Bachelor degree
2 years
Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
Duration of employment:
Permanent
Career field:
Marketing, Sales and Service
Salary (Monthly):
Less than 35,000 PHP
Qualification required:
Bachelor degree
Minimum experience required:
2 Years
Location of Job:
Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines
Description:
Deliver consistent, high-quality service to all callers.
Demonstrate active listening to understand caller needs.
Offer solutions to caller issues with patience and empathy.
Handle complaints professionally and escalate when appropriate.
Retain customers through superior service and helpful resolutions.
Maintain a calm and supportive tone, especially during sensitive conversations.
Educate patients on available services and guide them to the right resources.
Document feedback to help improve customer satisfaction.
Foster positive experiences to increase loyalty and referrals.
Continuously exceed service level expectations and KPIs.
Process customer orders received via phone, email, and fax.