Career Kickstart – Healthcare BPO

MetHealth Posted: 24 Days

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Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 Years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

Deliver consistent, high-quality service to all callers.
Demonstrate active listening to understand caller needs.
Offer solutions to caller issues with patience and empathy.
Handle complaints professionally and escalate when appropriate.
Retain customers through superior service and helpful resolutions.
Maintain a calm and supportive tone, especially during sensitive conversations.
Educate patients on available services and guide them to the right resources.
Document feedback to help improve customer satisfaction.
Foster positive experiences to increase loyalty and referrals.
Continuously exceed service level expectations and KPIs.
Process customer orders received via phone, email, and fax.

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