• Guides patients through onboarding
• Supports physician-patient communication
• Facilitates prescription refill requests
• Schedules specialty care properly
• Connects with hospice patients thoughtfully
• Aligns care with patient preferences
• Verifies coverage for treatments
• Responds to medical device concerns
• Helps activate health monitors
• Coordinates with account executives
• Tracks issues to full resolution
• Follows up with patients post-service
• Reaches out for confirmations and reminders
• Updates records after every contact
• Maintains communication logs
• Communicates next steps clearly
• Plans future appointments accurately
• Responds to pending inquiries
• Keeps patients engaged with services
• Documents follow-ups thoroughly