• Handles emotional callers compassionately
• Practices patient listening
• Understands healthcare sensitivity
• Offers comfort and reassurance
• Connects with patients on a human level
• Treats each caller as unique
• Maintains composure in emotional moments
• Follows through on difficult cases
• Respects cultural and personal differences
• Recognizes vulnerability and responds with care
• Always shows up on time
• Follows through on commitments
• Delivers consistent performance
• Takes responsibility for outcomes
• Owns both success and mistakes
• Meets deadlines and goals
• Keeps supervisors informed
• Upholds organizational standards
• Reports errors transparently
• Supports team dependability