• Identifies patterns and offers solutions
• Thinks critically under pressure
• Escalates issues appropriately
• Troubleshoots independently
• Provides alternative solutions
• Balances multiple factors to resolve concerns
• Knows when to ask for support
• Innovates while maintaining procedure
• Schedules accurately and efficiently
• Handles rebooking and cancellations with ease
• Reviews all appointment details with precision
• Manages changes in real-time
• Follows protocols for different appointment types
• Maintains a full, optimized schedule
• Educates patients on pre-appointment needs
• Coordinates with multiple departments
• Respects patients’ preferences and availability
• Communicates appointment policies clearly