Your Effort = Real Rewards – CSR at MOA

•    Navigates EMR and scheduling systems
•    Uses multi-line phone systems fluently
•    Applies CRM and tracking tools
•    Inputs patient data with accuracy
•    Manages calls across multiple platforms
•    Works with fax, email, and messaging systems
•    Adopts new tools quickly
•    Supports digital patient communications
•    Understands basic troubleshooting
•    Cross-trains on multiple systems 
•    Leads by example
•    Takes ownership of responsibilities
•    Acts without waiting to be told
•    Offers to help before asked
•    Seeks feedback for growth
•    Guides new team members
•    Looks for process improvement
•    Advocates for patient needs
•    Provides insight to leadership
•    Drives positive culture