• Schedules accurately and efficiently
• Handles rebooking and cancellations with ease
• Reviews all appointment details with precision
• Manages changes in real-time
• Follows protocols for different appointment types
• Maintains a full, optimized schedule
• Educates patients on pre-appointment needs
• Coordinates with multiple departments
• Respects patients’ preferences and availability
• Communicates appointment policies clearly
• Handles private information with integrity
• Respects HIPAA and privacy laws
• Understands sensitive healthcare contexts
• Exercises discretion in all matters
• Follows confidentiality policies 100%
• Protects patient data with care
• Adheres to strict legal and ethical standards
• Maintains professionalism with personal data
• Knows when and what to escalate
• Ensures secure data entry and storage