• Manages email and fax communications
• Processes intake forms
• Prepares accurate reports
• Handles overhead paging when needed
• Inputs registrations and patient details
• Completes insurance applications
• Records follow-up needs
• Logs all customer interactions
• Routes calls to appropriate departments
• Maintains organized digital and physical files
• Guides patients through onboarding
• Supports physician-patient communication
• Facilitates prescription refill requests
• Schedules specialty care properly
• Connects with hospice patients thoughtfully
• Aligns care with patient preferences
• Verifies coverage for treatments
• Responds to medical device concerns
• Helps activate health monitors
• Coordinates with account executives