• Always shows up on time
• Follows through on commitments
• Delivers consistent performance
• Takes responsibility for outcomes
• Owns both success and mistakes
• Meets deadlines and goals
• Keeps supervisors informed
• Upholds organizational standards
• Reports errors transparently
• Supports team dependability
• Exceeds expectations
• Meets KPIs and targets consistently
• Maintains high call resolution rates
• Tracks performance metrics
• Contributes to team goals
• Looks for ways to improve daily
• Pursues continued education
• Participates in training sessions
• Applies new knowledge quickly
• Takes initiative to upskill