Not for Everyone – MOA CSR Role

•    Applies medical screening criteria correctly
•    Identifies patient eligibility efficiently
•    Works closely with medical teams
•    Follows clinical and admin workflows
•    Familiar with insurance processes
•    Knows billing and reimbursement basics
•    Informs patients of what to expect
•    Coordinates care and follow-up
•    Understands hospice and specialty services 
•    Accurately verifies insurance coverage
•    Explains coverage and eligibility clearly
•    Tracks insurance inquiries efficiently
•    Uses online tools for verification
•    Communicates with billing partners
•    Responds to insurance-related concerns
•    Works within reimbursement guidelines
•    Helps patients understand costs
•    Confirms benefit authorizations
•    Minimizes delays in financial processing