• Follows through on promises
• Balances professionalism with warmth
• Educates customers with clarity
• Handles complex queries with poise
• Exercises sound judgment
• Identifies patterns and offers solutions
• Thinks critically under pressure
• Escalates issues appropriately
• Troubleshoots independently
• Provides alternative solutions
• Balances multiple factors to resolve concerns
• Knows when to ask for support
• Innovates while maintaining procedure
• Schedules accurately and efficiently
• Handles rebooking and cancellations with ease
• Reviews all appointment details with precision
• Manages changes in real-time
• Follows protocols for different appointment types
• Maintains a full, optimized schedule