Apply Today, Work Tomorrow – CSR Job

•    Speaks clearly and confidently on the phone
•    Listens actively and empathetically
•    Uses professional tone and language
•    Delivers clear and accurate information
•    Articulates complex ideas simply
•    Builds rapport quickly over the phone
•    Communicates calmly under pressure
•    Maintains phone professionalism at all times
•    Delivers consistent verbal courtesy
•    Engages positively with every caller 
•    Delivers patient-first support
•    Creates exceptional caller experiences
•    Resolves issues on first contact
•    Provides consistent, high-quality assistance
•    Demonstrates empathy in every interaction
•    Understands and anticipates patient needs
•    Maintains positivity—even in difficult conversations