MOA CSR Team is Waiting for You

•    Upholds organizational values
•    Creates a positive first impression
•    Represents company voice and tone
•    Promotes trust and reliability
•    Enhances reputation through service
•    Acts as a healthcare ambassador
•    Reflects brand professionalism
•    Communicates mission and services
•    Aligns with company culture
•    Builds brand loyalty through interactions

•    Speaks clearly and confidently on the phone
•    Listens actively and empathetically
•    Uses professional tone and language
•    Delivers clear and accurate information
•    Articulates complex ideas simply
•    Builds rapport quickly over the phone
•    Communicates calmly under pressure
•    Maintains phone professionalism at all times
•    Delivers consistent verbal courtesy
•    Engages positively with every caller