• Upholds organizational values
• Creates a positive first impression
• Represents company voice and tone
• Promotes trust and reliability
• Enhances reputation through service
• Acts as a healthcare ambassador
• Reflects brand professionalism
• Communicates mission and services
• Aligns with company culture
• Builds brand loyalty through interactions
• Speaks clearly and confidently on the phone
• Listens actively and empathetically
• Uses professional tone and language
• Delivers clear and accurate information
• Articulates complex ideas simply
• Builds rapport quickly over the phone
• Communicates calmly under pressure
• Maintains phone professionalism at all times
• Delivers consistent verbal courtesy
• Engages positively with every caller