• Exceeds expectations
• Meets KPIs and targets consistently
• Maintains high call resolution rates
• Tracks performance metrics
• Contributes to team goals
• Looks for ways to improve daily
• Pursues continued education
• Participates in training sessions
• Applies new knowledge quickly
• Takes initiative to upskill
• Manages email and fax communications
• Processes intake forms
• Prepares accurate reports
• Handles overhead paging when needed
• Inputs registrations and patient details
• Completes insurance applications
• Records follow-up needs
• Logs all customer interactions
• Routes calls to appropriate departments
• Maintains organized digital and physical files