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Team Leader

KLP Group Lifestyle Philippines Inc. Posted: 25 Days
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Description:

TEAM LEADER

DAYSHIFT / LOCAL ACCOUNT

 

Job Description and Qualifications:

  • With at least 1 year of relevant experience in a BPO setup (local or international)
  • Good communication skills
  • Willing to work onsite
  • Preferably with experience in outbound calls
  • Willing to attend the final interview (face-to-face)
  • Track and documents employee time and schedule
  • Assist in reviewing agent performance results daily to ensure all goals are met or exceeded
  • Monitor and assesses agent calls to drive performance improvement plans
  • Provide direction and guidance for consistent achievement of key performance metrics
  • Achieve, measure, report, and communicate metric goal attainment for assigned team
  • Consistently achieve goals for the number of call monitoring and scores for an assigned team of customer service agents
  • Coach, mentor, and develop agent team for skills expansion and promotional opportunities
  • Assists, tracks, and coordinates with supporting departments
  • Perform other duties as assigned
  •  

Salary range: P25,000.00-P30,000.00 plus incentive/commission

Work Schedule: 6days/week

Location: Bayani Road, Taguig City

Job Type: Full-time

Pay: Php25,000.00 - Php30,000.00 per month

Benefits:

  • Company events
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

 

Schedule:

  • Day shift

Supplemental Pay:

  • 13th month salary
  • Commission pay
  • Overtime pay

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