Mass Hiring CSR for Healthcare Account - Earn up t

Job Responsibilities:

• Communicates most advisable solutions for agreement in a prompt method.

• Informs users about assistance offered and analyzes consumer necessities.

• Provides practical information, exercising and aid to lower level staff members.

• Provides help, coaching and troubleshooting help to lower level staff members.

• Schedules efforts to make certain exact telephone coverage; looks after priority of phone calls and adjusts escalated phone calls to ensure settlement to challenges.

• Prepares customary studies to monitor work load, response time and value of input.

• Responds to phone enquiries and gives info/ direction to customers.

• monitors mail, fax and web mail to present user support.

• Manages computer/on-line rules for the objective of replying to client concerns..

• Communicates with client on the phone or by written correspondence to handle issues.

• Resolves client concerns on the initial call/contact whenever possible without having to transfer caller.

• Employs escalation methods as required.

• Completes, processes and keeps appropriate documents and records.