Travel Agent

Job Responsibilities:

● Follow standard operations and procedures.

● Recognize and escalate priority problems in accordance with Client standards.

● Ensure one call resolution prioritizing customer satisfaction.

• Handling customer inquiries: Call center agents must be knowledgeable about the company's products and services and be able to provide accurate and helpful information to customers. They should be able to answer frequently asked questions and resolve any issues or concerns the customer may have.
• Taking orders: Call center agents may be responsible for taking orders from customers over the phone or via chat. They must be able to accurately process orders and provide customers with information about shipping and delivery times.
• Resolving complaints: Call center agents must be able to handle complaints from customers and work to resolve any issues or concerns. They should be able to listen to the customer's concerns and offer solutions to resolve the issue.
• Escalating issues: If a customer's issue cannot be resolved by the call center agent, they may need to escalate the issue to a supervisor or manager.
• Meeting performance metrics: Call center agents may be required to meet performance metrics such as call handle time, first call resolution, and customer satisfaction scores.