OPERATIONS MANAGER

JOB DESCRIPTION

• Responsible for daily overseeing of production efficiency, sales, H.R., and overall smooth operations.
• Assist the General Manager in leading and managing the operations and shared-services teams, with a focus on project management, process improvement, budget and P&L, business development, and relationship building with clients.
• Work with departments to resolve operational issues that may arise, and be a reliable leader in tough situations (ready to jump in whenever the situation calls for someone)
• Lead cross-functional teams to achieve project goals and ensure the delivery of high-quality results
• Work closely with business unit leaders to identify opportunities for growth and development, and to ensure that operations and shared-services teams are aligned with business objectives
• Develop and maintain good solid relationships with clients
• Implement business development and marketing strategies to maximize profitability
• Supervise employees in a fair, consistent manner; motivate, discipline, and resolve conflicts regularly
• Evaluate procedures and look for more efficient ways of conducting processes across the department
• Implement workflow policies/procedures and key metrics, and recommend improvements as part of the management team
• Report and record problems and research potential solutions
• Do whatever it takes to get the job done

QUALIFICATIONS

• A bachelor’s degree in Finance/Management/Operations
• Strong interpersonal skills and able to present and interact effectively with management team and market partners
• Excellent supervisory, analytical, organizational and leadership ability
• Good command of spoken and written English
• Proven project management experience, preferably finance transformation, financial planning, process improvement and or Operations Management
• Exceptional training and coaching skills to motivate employees
• Ability to multitask and stay organized.
• Ability to stay calm in stressful situations and meet strict quotas.
• Ability to work as part of a team.

• Strong grasp on the company’s products, services and customer service policies