
Job Responsibilities
- Manage all customer service issues and stakeholder relations
- Review and verify daily operation and maintenance activities; confirm adequate manpower levels; arrange support as needed on a daily and weekly basis.
- Ensure all personnel (including backups) are technically trained on specified systems, covering ESH and reliability protocols.
- Collaborate directly with managers and system owners to verify work permits and coordination for all executed tasks.
- Attend weekly and scheduled meetings to communicate, coordinate, and enhance operational and maintenance activities.
- Prepare, update, and present weekly status reports
- Provide detailed reports on operation and maintenance activities monthly (or more frequently), highlighting completed tasks and items requiring corrective action.
- Engage directly in system modifications, operational adjustments, installation activities, troubleshooting processes, and the addition or replacement of equipment.
- Implement reliability enhancement initiatives, including predictive and preventative maintenance strategies.
- Track, document, and report costs associated with labor, materials, overtime, and submit approval documentation for additional expenses.
- Support TIM Facilities personnel during internal and external audits; assist in addressing and correcting audit deviations.
- Provide recommendations for service improvements and identify potential cost reduction opportunities.
- Address customer service issues professionally, proactively fostering positive stakeholder relationships.
Job Requirements
-Bachelor’s Degree in Engineering (Chemical, Mechanical, Environmental)
-Experience managing facilities operations, industrial water systems, or service provider.
-Familiarity with CMMS/FMS platforms, Parts Tracking Systems (PTS), and FMEA methodologies.
-Strong client-facing communication, leadership, and analytical problem-solving skills.