ISA / Lead Follow-Up Specialist

ISA (Inside Sales Agent) / Lead Follow-Up Specialist: 

Conduct outbound manual dialing to leads and prospects

Follow up consistently with leads from multiple lead sources

Build rapport and confidently engage in conversations with potential clients

Handle objections and maintain productive communication flow

Set appointments and nurture leads effectively

Maintain accurate and organized database updates after every interaction

Database management (KW Command)

Updating client and lead information (birthdays, anniversaries, contact infos, etc.)

Create and execute Smartplans

Removing duplicates, entries — scrubbing database

Adding contacts in to KW Command

Updating leads sources

Tools: 

Lead Sources/Platforms:

Referral Exchange

Movoto

Redfin

Veterans United

Expectations:

Perform approximately 60–75 outbound calls within a 3–4 hour shift depending on conversation length

Generate a minimum target of 4–6 appointments per week

Maintain consistent and detailed database updates

Work independently with minimal supervision

Quickly adapt to systems and workflows

Script will be provided when needed