Online Video Sharing | CSR | Up to 38K

We are hiring CSR for our Online Video Sharing Account for Vertis North Site!

Salary: 27K - 38K

Work Setup: Onsite

Schedule: Shifting

Job Description

The Customer Service Representative (CSR) will support users and content creators on an online video-sharing platform. The role involves handling customer queries, resolving basic issues, and ensuring a positive user experience while following platform policies and guidelines.

Key Responsibilities

• Respond to user and creator queries via email, chat, or call support
• Assist customers with account-related issues, video uploads, and basic platform usage
• Provide clear information about community guidelines and policies
• Handle complaints professionally and ensure timely resolution
• Escalate complex or sensitive cases to the appropriate team
• Maintain accurate records of interactions in internal systems
• Meet quality, productivity, and customer satisfaction targets
• Follow standard operating procedures (SOPs) and client guidelines

Required Skills & Qualifications

• Must be a College Graduate (NO BPO experience required)
• Good communication and customer-handling skills
• Basic computer and typing skills
• Ability to understand and explain policies clearly
• Positive attitude and willingness to learn
• Comfortable working in rotational shifts
• Ability to handle customer concerns calmly and professionally

Work Environment

• BPO customer support process
• Training provided on tools and platform policies
• Rotational shifts (24/7 operations)

Apply Now!