Concierge Operations Specialist (Luxury Travel)

? Remote | ? Full-time | ? High-Touch | Tech-Enabled | Global Clients

✨ The Role

As a Concierge Operations Specialist, you are responsible for executing and delivering a member’s trip once the travel strategy has been defined by a Travel Advisor.

You own the operational details. From itinerary builds to bookings, in-trip monitoring, and post-trip follow-up, you ensure nothing falls through the cracks. This is a high-ownership, execution-first role, not sales or trip strategy.

If you thrive on detail, structure, and follow-through, this role is for you.

? What You’ll Do

• Execute and manage bespoke luxury itineraries across flights, hotels, dining, and experiences
• Support members via high-touch messaging (primarily WhatsApp) with clarity, professionalism, and calm
• Execute and manage bookings for hotels, transportation, dining, and experiences
• Handle changes, disruptions, and last-minute requests efficiently and thoughtfully
• Coordinate with airlines, hotels, and partners to resolve issues end-to-end
• Track confirmations, changes, and special requests with precision
• Maintain clean, accurate documentation across all internal systems
• Follow SOPs while exercising sound judgment and full ownership
• Monitor trips in progress and proactively address issues as they arise
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? What We’re Looking For

Must-Have

• 2+ years of experience in travel, hospitality, luxury services, or premium customer operations
• Exceptional attention to detail and comfort managing complex, multi-step workflows
• Strong written English communication skills and a luxury hospitality mindset
• Tech-savvy, fast learner, and comfortable working across multiple tools and systems
• Calm, organized, and reliable under pressure
• Strong operational discipline with high ownership and follow-through
• Comfortable working in a fast-paced, evolving startup environment
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Nice to Have

• Luxury travel, hotel, airline, or DMC experience
• Familiarity with points, miles, or loyalty programs
• GDS or booking platform experience
• Experience supporting VIP or high-net-worth clients
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✅ What Success Looks Like

• Members feel consistently informed and supported
• Trips run smoothly with minimal last-minute issues
• Communication is clear, calm, and timely
• Internal systems accurately reflect trip status
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? What We Offer

• Above-market compensation and competitive benefits
• Structured onboarding and training
• Clear systems, SOPs, and expectations
• Meaningful responsibility and real-world impact
• Long-term growth as the team scales
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? This role is ideal for operators who take pride in execution, value clarity and structure, and want to grow inside a serious, high-standard organization.