Luxury Travel Concierge, Remote, Full-Time
Maestro · Remote (Philippines-based) · Full-time
Maestro is a premium, tech-enabled travel concierge headquartered in Austin, Texas, that blends intelligent automation with expert human judgment. We turn client preferences and loyalty points into end-to-end luxury travel, securing lie-flat flights, design-forward hotels, curated experiences, and real-time concierge support. Every trip is crafted with precision, personalisation, and operational excellence.
We're looking for a Luxury Travel Concierge based in the Philippines to join our Concierge Operations team. You'll serve as a trusted partner to high-net-worth international clients, translating their preferences into flawlessly executed travel and delivering support that feels effortless from their side. This role works within an AI-assisted workflow, so comfort with technology and a curiosity for how AI tools can enhance your work is important.
⭐ Key Responsibilities
- Serve as the primary point of contact for clients, communicating with clarity, warmth, and emotional intelligence
- Design personalised, day-by-day itineraries tailored to each client's interests, travel style, and history
- Research and curate flights, hotels, restaurants, and experiences with recommendations that feel thoughtful and exclusive
- Secure and manage complex bookings including lie-flat flights, design forward hotels, and curated experiences
- Manage relationships with partners and vendors to secure the best options for clients
- Maximise client loyalty points and travel credits across programmes
- Handle multiple trips simultaneously with precision and zero dropped details
- Translate ambiguous client requests into clear, actionable plans and resolve issues calmly
⭐ What We're Looking For
Essential:
- Background in luxury hospitality, travel planning, or guest-facing service. Hotel concierge, guest relations, or travel advisor experience is ideal.
- Excellent written English with a luxury client-facing tone, clear, warm, and professional at all times
- Exceptional attention to detail. You notice things others miss and treat every message as a deliverable.
- Strong judgment and the ability to work independently without hand-holding
- Comfortable with digital tools, AI-assisted workflows, and picking up new platforms quickly
- Calm and composed under pressure, reliable, and able to own the client experience from start to finish
Preferred:
- Experience supporting high-net-worth or VIP clientele
- Familiarity with booking platforms, GDS Sabre/Amadeus), or CRM systems
- Genuine passion for travel, destinations, and planning meaningful experiences
What We Offer:
- Fully remote role, work from anywhere in the Philippines
- Working hours aligned to US time zones
- Competitive compensation benchmarked to international remote standards
- Direct exposure to the world's best lie-flat products, luxury hotels, and exclusive experiences
- Work at the intersection of premium hospitality and intelligent technology
- A high-standard team where your precision and judgment are genuinely valued
To apply, send a short note (3 to 5 sentences) about why this role fits you, along with your CV, to Sign Up to Apply. We review every application and will respond within 5 business days.