Customer Service Associate -Chat and Email Support

Caldwell Communication is a business process outsourcing (BPO) company providing reliable, scalable support solutions for businesses of all sizes. We specialize in customer service, back-office support, and communication-driven services that help organizations streamline operations and focus on their core objectives. Committed to quality, efficiency, and professionalism, we deliver outsourcing solutions that drive productivity and customer satisfaction.

Jumpstart Your Career with Us – Be the Difference We're Looking For

Are you ready to grow, shine, and make an impact?

We're on the hunt for motivated, reliable, and enthusiastic individuals who are eager to start or level up their careers. If you're someone who thrives in a voice or non-voice role, wants stability, and values growth — this is your sign to apply.

What You’ll Get From Us:

• Competitive Salary Package
• HMO Coverage starting Day 1
• Monthly Allowances & Performance Bonuses
• Opportunities for Career Advancement
• 13th Month Pay and Regular Salary Increases
• Paid Training and Paid Time Off
• Fun Company Events and Team Celebrations

What You'll Be Doing:

• Provide top-tier support by resolving customer concerns and inquiries via voice and non-voice account
• Maintain accurate and updated records in our internal system
• Ensure customer satisfaction by resolving issues professionally and efficiently
• Stay informed on company products, policies, and processes
• Collaborate with the team for continuous improvement and success

You're a Great Fit If You:

• Are a high school graduate or higher (college undergrads welcome)
• BPO experience is a plus but not required
• Willing to work onsite
• Are willing to attend on-site interviews
• Are a fresh grad excited to build a career

Work Schedule:

• Full-time | 8-hour shifts
• Weekdays Only – Enjoy your weekends off

Why join us:

Call Center Hiring at Caldwell offers more than just a job — it offers a career you’ll take pride in. In fact, we’ve built a reputation for excellence in the BPO industry. Furthermore, we continue to uphold the highest standards in how we treat our people, ensuring every team member feels valued.