? Remote | ? Full-time | ? High-Touch | Tech-Enabled | Global Clients
✨ The Role
As a Concierge Operations Specialist, you are responsible for executing and delivering a member’s trip once the travel strategy has been defined by a Travel Advisor.
You own the operational details. From itinerary builds to bookings, in-trip monitoring, and post-trip follow-up, you ensure nothing falls through the cracks. This is a high-ownership, execution-first role, not sales or trip strategy.
If you thrive on detail, structure, and follow-through, this role is for you.
? What You’ll Do
- Execute and manage bespoke luxury itineraries across flights, hotels, dining, and experiences
- Support members via high-touch messaging (primarily WhatsApp) with clarity, professionalism, and calm
- Execute and manage bookings for hotels, transportation, dining, and experiences
- Handle changes, disruptions, and last-minute requests efficiently and thoughtfully
- Coordinate with airlines, hotels, and partners to resolve issues end-to-end
- Track confirmations, changes, and special requests with precision
- Maintain clean, accurate documentation across all internal systems
- Follow SOPs while exercising sound judgment and full ownership
- Monitor trips in progress and proactively address issues as they arise
? What We’re Looking For
Must-Have
- 2+ years of experience in travel, hospitality, luxury services, or premium customer operations
- Exceptional attention to detail and comfort managing complex, multi-step workflows
- Strong written English communication skills and a luxury hospitality mindset
- Tech-savvy, fast learner, and comfortable working across multiple tools and systems
- Calm, organized, and reliable under pressure
- Strong operational discipline with high ownership and follow-through
- Comfortable working in a fast-paced, evolving startup environment
Nice to Have
- Luxury travel, hotel, airline, or DMC experience
- Familiarity with points, miles, or loyalty programs
- GDS or booking platform experience
- Experience supporting VIP or high-net-worth clients
✅ What Success Looks Like
- Members feel consistently informed and supported
- Trips run smoothly with minimal last-minute issues
- Communication is clear, calm, and timely
- Internal systems accurately reflect trip status
? What We Offer
- Above-market compensation and competitive benefits
- Structured onboarding and training
- Clear systems, SOPs, and expectations
- Meaningful responsibility and real-world impact
- Long-term growth as the team scales
? This role is ideal for operators who take pride in execution, value clarity and structure, and want to grow inside a serious, high-standard organization.