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Posted:1 Month
Duration of employment:
Permanent
Career field:
Marketing, Sales and Service
Salary (Monthly):
Less than 35,000 PHP
Minimum experience required:
2 years
Location of Job:
Unit 8B, 8th Floor of Cyber and Fashion Mall, Eastwood City, Bagumbayan, Quezon City
Description:
What You’ll Do:
- Handle inbound calls professionally and empathetically, addressing healthcare-related inquiries.
- Verify insurance eligibility and assist patients with scheduling, rescheduling, and cancelling appointments.
- Educate patients about healthcare options and services while maintaining confidentiality.
- Accurately document patient information and update records in real-time.
- Collaborate with internal teams to ensure seamless and efficient patient service delivery.
What You Need:
- At least 1 year of BPO experience (preferably in a healthcare account)
- Excellent English communication and comprehension skills
- Strong interpersonal and problem-solving abilities
- Proficient in basic MS Office tools
- Willingness to work onsite, including weekends and holidays