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Join Today – Wellness Support Rep

MetHealth
Unit 8B, 8th Floor of Cyber and Fashion Mall, Eastwood City, Bagumbayan, Quezon City - Philippines
Postal code: 1110
Industry: Health
Number of employees: 200-500

Posted:24 Days

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Duration of employment:

Permanent

Career field:

Marketing, Sales and Service

Salary (Monthly):

Less than 35,000 PHP

Qualification required:

Bachelor degree

Minimum experience required:

2 years

Location of Job:

Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Permanent Marketing, Sales and Service Less than 35,000 PHP Bachelor degree 2 years Bridgetowne Pasig, Eulogio Rodriguez Jr. Avenue, Quezon City, Metro Manila, Philippines

Description:

  • Follow up on voicemails and missed contact attempts.
  • Handle callback requests in a timely manner.
  • Schedule and confirm patient callbacks accurately.
  • Use soft skills to engage reluctant or confused callers.
  • Log call outcomes and action steps in CRM tools.
  • Coordinate home delivery of medications and equipment.
  • Schedule patient transportation when applicable.
  • Track shipment statuses for medical supply orders.
  • Assist patients in acquiring mobility or oxygen equipment.
  • Follow up on durable medical equipment (DME) authorizations.
  • Liaise with pharmacy and home health services for fulfillment updates.

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